Refunds

Made-to-order refund policy.

Because many Marelio Studio items are made to order, paid orders cannot usually be cancelled or refunded after payment capture.

Refund exceptions

A refund or replacement should be considered if fulfillment fails, the wrong item is shipped, or the item arrives materially defective.

Disputes

Payment providers can still review disputes even when a store says no refunds. Keep supplier proof, customer acknowledgements, tracking, and support messages organized.

Support

For refund or replacement questions, contact staysiaofficial@gmail.com with your order ID, payment email, and photos if the issue concerns product condition.